Shipping & returns
Plain information, before you order.
Every order is intended to be personally packed in Brisbane. Current shipping prices are placeholders and need verification before launch.
Shipping options
Tracked Australia Post parcel shipping becomes free when the product subtotal reaches $25.00. Delivery timeframes are estimates only and will be added after the first live postage tests.
Change of mind
CordPop does not yet offer a separate change-of-mind return promise. This does not affect any rights you have under the Australian Consumer Law.
Faulty, unsafe or incorrectly described products
Australian Consumer Law consumer guarantees apply automatically. If a product has a major problem, you may choose a refund or replacement. For a minor problem, CordPop must provide an appropriate remedy, such as a repair, within a reasonable time; if that cannot be done, other remedies may apply.
Contact CordPop first with your order number and a clear description of the issue. The product may need to be assessed. CordPop will not send you away to the manufacturer to resolve a valid consumer guarantee claim.
Consumer guarantees do not generally require a remedy when you simply change your mind, misuse the product, or knew about the relevant problem before purchase.
This is general store information, not legal advice. It should be reviewed against current ACCC guidance before launch.
How to ask for help
Use the contact form and include your order number. Keep the earphones and packaging until the issue is assessed.