Help without the runaround
Frequently asked
How do I choose the right connector?
Check the physical port on your exact device. 3.5 mm is round, USB-C is a small oval, and Lightning is a slim Apple connector. If you are unsure, send a clear photo of the port before ordering.
Will USB-C work with every USB-C device?
Not necessarily. Connector shape alone does not guarantee audio compatibility. Check your device specifications or manufacturer support information.
Are CordPop earphones made in Australia?
No. They are imported. Stock is held, checked and personally packed in Brisbane.
Do they need charging or pairing?
No. They are wired earphones. Plug the chosen connector into a compatible device.
Do they have a microphone?
The seed product data describes an in-line microphone and simple controls. This must be confirmed against the physical stock before launch.
How much is shipping?
The checkout shows free local or school handover, a placeholder untracked large-letter price, and a placeholder tracked parcel price. All rates must be verified before launch.
What packaging do you use?
The intended materials are a recycled kraft card insert, uncoated kraft paper envelope, paper connector and colour label, and cardboard mailer.
Can I return a faulty pair?
Your Australian Consumer Law rights apply. The remedy depends on whether the problem is major or minor. See the shipping and returns page for the store process.